Company Details:
Company Name: Chart Whispers Global LTD
Company Number: 15119584
Registered in the United Kingdom
Address: 20 WENLOCK ROAD, LONDON, United Kingdom N1 7GU
Contact: Support@chart-whispers.com
At Chart-Whispers, we strive to provide you with valuable products and services for your trading and investment needs. We're confident that our offerings will meet your expectations. However, we understand that situations may arise where you need to request a refund. To ensure a smooth and transparent process, we have established the following refund policy:
30-Day Money-Back Guarantee
Chart-Whispers offers a 30-day money-back guarantee on our products and services. If you are not satisfied with your purchase for any reason, you can request a refund within 30 days of your initial purchase date. This guarantee applies to all products and services offered by Chart-Whispers unless otherwise stated in the product or service description.
Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- Request Timing: Your refund request must be submitted within 30 days of your initial purchase date. We will not entertain refund requests beyond this period.
- Product or Service Condition: The product or service you are seeking a refund for must be in its original condition and fully functional. Any alterations or misuse of the product or service that impairs its functionality may result in a denial of the refund.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to support@chart-whispers.com with your refund request. Please include your order number and a detailed explanation of why you are requesting a refund. Providing as much information as possible will help us process your request efficiently.
- Verification: Our customer support team will review your request and may ask for additional information to verify your purchase.
- Refund Approval: If your request is approved, we will process the refund to the original payment method used for the purchase. Please allow up to 14 business days for the refund to appear in your account.
Exceptions
Please note that certain products or services may have specific refund conditions or may not be eligible for a refund. Any such exceptions will be clearly outlined in the product or service description.
Contact Us
If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact our customer support team at support@chart-whispers.com.
Changes to This Refund Policy
Chart-Whispers reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
